Refund policy

PLEASE READ

We are a B2B store, so we do not accept returns, refunds or any cancellations unless the items are damaged or faulty. 

Cancellations/refunds: 

Cancellations are not permitted in line with our T&C'S.  However if we have agreed to cancel your order as a gesture of goodwill you will be charged an admin fee of £5.00 the refund will be processed as store credit.

Damages and missing items:

All issues with an order must be reported to us via telephone - 07979751890  within 72HRS OF RECEIVING YOUR ORDER. Please inspect your order  and contact us immediately. We will then direct you to email or whatss app the relevant info - we would need photos of the items that are defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. Without photos we will be unable to resolve the issue. You must also include your order number/postcode.  On some occasions we may ask you to return the items as we need to evaluate this claim further. We will issue a return label, with details of how to return the items. This must be adhered to, once received we can then evaluate whether we issue a replacement or refund on to  gift card

Any issues out of the timeframe cannot be resolved. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Size, specification and quality should be checked before you personalise products in any way. We can’t provide a return or refund for worn, printed or processed garments.  

To start a return, you can contact us at info@eksupplies.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

Any order requested to be sent back to us without agreement will not be eligible for a refund -Items returned without agreement  will be subject to a 5% restock fee and a £5 admin fee A credit note will be issued minus these fees.

 

If you decide to reject your order from the courier you will not be refunded and we will also charge you a second postage fee once the items are returned back to us. 

Non Receipt:

if you haven't received your order within 7 working days contact admin on 07979751890 fail to notify us of a lost parcel after 14 days then unfortunately it would be too late to start a claim. Please be patient during this time whilst this is investigated with the courier. If the address is wrong on the order we would need to resend the order and invoice a second postage once it returns back to us

 Any issues out of the timeframe cannot be resolved.